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Отельный бизнес это все-таки гостеприимство или лишь обслуживание?

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Отельный бизнес это все-таки гостеприимство или лишь обслуживание? Отельный бизнес это все-таки гостеприимство или лишь обслуживание? Задумывался ли кто-то из Вас, коллеги отельеры, в чем же разница между индустрией гостеприимства и индустрией обслуживания? Признайтесь же откровенно.

Вряд ли большинство из нас на самом деле по-настоящему задумывались об этом ранее. Мы предполагаем в общих чертах что представляет из себя индустрия гостеприимства и индустрия обслуживания, в чем их отличия и особенности. Но проверьте себя — достаточно ли Вы понимаете разницу, чтобы дать точный ответ на вопрос об отличиях.

Ответ для большинства профессионалов индустрии с многолетним опытом работы в кафе и ресторанах, отелях, конференц-центрах, на курортах скорее всего будет отрицательным. Большинство из нас четко провести границу между указанными двумя понятиями не смогут. В одних случаях мы используем оба термина, чтобы определить одно и то же понятие, в других случаях напротив — разделяем значения. Давайте же наконец выясним есть ли разница и в чем она заключается. Это важно, друзья.

Индустрия обслуживания.

В поисках ответа обратимся к Толковому словарю авторства Сергея Ивановича Ожегова. Итак, что же такое обслуживание?

«...Обслуживание — это работа по удовлетворению чьих-либо бытовых, текущих или постоянных потребностей и нужд...».

Иными словами — это работа для клиентов в различных отраслях услуг, не включающая в себя личностный фактор.

Индустрия гостеприимства.

Тот же автор определяет гостеприимство следующим образом:

«...Гостеприимство — это радушие к гостям, то есть сердечное, ласковое и открытое отношение к людям...».

Так есть ли разница между индустрией гостеприимства и индустрией обслуживания? Это разница есть и она существенна для всех, чьей работой является создание атмосферы уюта, часто по-настоящему домашнего.

Индустрия гостеприимства ставит своей целью не только удовлетворить бытовые потребности, но способна создать для Вашего клиента ощущение теплого очага. Вряд ли на это способна индустрия обслуживания...


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