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05.11.14. Заседание HR-комитета. 5 секретов успешного обучения персонала от Оксаны Марусич

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05.11.14. Заседание HR-комитета. 5 секретов успешного обучения персонала от Оксаны Марусич 05.11.14. Заседание HR-комитета. 5 секретов успешного обучения персонала от Оксаны Марусич Сертифицированный коуч и бизнес-тренер Оксана Марусич за семь лет работы в сфере обучения персонала провела более 500 тренингов для компаний разных видов деятельности, многие из которых – объекты гостинично-ресторанного сегмента. Этот опыт позволил Оксане сформулировать несколько золотых правил успешной работы в HR-индустрии.

5 ноября 2014 года на заседании HR-комитета Клуба HOTELIERO, Оксана поделится этими секретами с профессионалами индустрии гостеприимства:

  • От чего зависит Ваш стиль обслуживания? Как Вы его создаете?
  • С чего начинаете, когда планируете обучение?
  • Как предоставить право выбора сотруднику?
  • Как оценивать потенциал человека?
  • Какой у Вас эффект ожидания?
  • Как быть в балансе между предпочтениями гостя и полномочиями сотрудника?
  • Как устранить причины, а не симптомы некачественного обслуживания.

Об этом и о многом другом гости смогут пообщаться в теплом кругу коллег.

Дата: 05 ноября 2014 года

Начало: 10:00 (регистрация с 9:30)
Место: г. Киев, отель InterContinental Kiеv, ул. Большая Житомирская, 2А, зал "Майдан"
Dress Code: Business Traditional (no jeans)

Категория:
Украина
Теги:

Администратор, 22.10.2014

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