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В Запорожье состоялся четвертый модуль Школы гостеприимства

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В Запорожье состоялся четвертый модуль Школы гостеприимства В Запорожье состоялся четвертый модуль Школы гостеприимства В отеле «Reikartz Запорожье» состоялся четвертый модуль Школы гостеприимства Reikartz: в этот раз участники прошли обучение по теме «HR, мотивация и клиентоориентированность».

Первый учебный день открыл Константин Харский, директор по корпоративной культуре Reikartz Hotel Group, хорошо знакомый участникам еще с первого модуля Школы. В простой форме и на наглядных примерах спикер рассказал о методах мотивации персонала, представив для примера систему мотивации ITVE, основанную на принципах полезности сотрудников и внедренную в ряде отелей сети.

Ирина Барабанова, директор по гостеприимству Reikartz Hotel Group, провела мастер-класс «Нестандартные ситуации», показав, что даже в самых неожиданных ситуациях из практики отеля – например, при необычном заказе в ресторане не по меню – клиентоориентированный выход есть всегда, особенно если не прибегать к шаблонным решениям.

Второй учебный день продолжил Леонид Лаврентьев, директор по развитию компании LifeStyle Marketing. Вместе с участниками Школы эксперт разобрал подводные камни внедрения в отеле различных программ лояльности, в частности ответив на вопрос – на каком этапе развития отеля программа лояльности принесет пользу бизнесу.

Модуль завершил европейский эксперт Аксель Дональд, учредитель консалтинговой компании ProLeisure B.D. GmbH, поделившись международным опытом эффективного найма и управления персоналом. Выступление, посвященное вопросам рекрутинга, обучения сотрудников и стресс-менеджмента, запомнилось участникам яркими примерами из опыта работы спикера в отелях разных стран мира: от Бразилии до Малайзии. Вместе с европейским экспертом участники подробно разобрали алгоритмы эффективного найма сотрудников и разрешения конфликтных ситуаций в коллективе.

До конца 2012 Школа гостеприимства проведет еще 4 модуля, посвященных следующим темам: Служба ресторанного сервиса; Служба приема и размещения, учет и бюджетирование; Продажи и маркетинг; Служба безопасности, проектирование и дизайн.


Категория:
Украина
Теги:
Школа гостеприимстваReikartz Hotel Group
Администратор, 23.07.2012
Источник: www.reikartz.com/

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