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Отбор людей — основная проблема отельного бизнеса

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Отбор людей — основная проблема отельного бизнеса Отбор людей — основная проблема отельного бизнеса Основная проблема отельного бизнеса, проблема №1 – это отбор человека. Психологи не дадут соврать, есть такая штуковина как негативная установка, то есть, говоря попросту, есть очень большое количество людей, которые не любят людей, не любят общение. Для них общение — это тяжелая, неприятная, очень болезненная работа и они не справятся.

Успешность любой гостиницы во многом зависит от правильного подбора кадров. Во время заседания Клуба отельеров и рестораторов Hoteliero™ на тему «Эмоции на службе у гостеприимства», которое состоялось 10 февраля в Ялте, директор по маркетингу курорта «Palmira Palace» (генерального партнера заседания в Ялте) Олег Фесенко отметил, что в настоящее время подбор людей является проблемой №1 для отельного бизнеса.

«Понятно, что сначала надо уметь человека отбирать. Основная проблема отельного бизнеса, проблема №1 – это отбор человека. Психологи не дадут соврать, есть такая штуковина как негативная установка, то есть, говоря попросту, есть очень большое количество людей, которые не любят людей, не любят общение. Для них общение — это тяжелая, неприятная, очень болезненная работа и они не справятся. Их еще не очень легко выявить, потому что это скрытые вещи. Люди любят скрывать, что они не любят людей и любят показывать, что они людей любят. Это вопрос отбора. Дальше есть такое слово как «стандарты», — рассказал он.

Олег Фесенко также отметил, что люди индустрии гостеприимства сильно изнашиваются и для того, чтобы они продолжали оставаться инструментами эмоциональности, управленцы должны регулярно работать с ними особым образом.


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Олег ФесенкоЯлтаPalmira Palace
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