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Профессия: специалист по бронированию

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Профессия: специалист по бронированию Профессия: специалист по бронированию Вы хотите сделать карьеру в сфере HoReCa, но не знаете, с чего начать?

Для многих гостиничных профи начальной ступенькой карьерной лестницы становится должность специалиста по бронированию. Она не требует серьёзного опыта и образования (хотя они, безусловно, будут плюсом), главное – это ваше желание усердно трудиться.

 

Конечно, определённые предпочтения со стороны работодателей имеются. Ваши шансы занять данную должность увеличатся, если вы:

- владеете английским, а ещё лучше – лишней парой-тройкой иностранных языков;

- имеете неплохие коммуникативные навыки;

- имеете навыки работы в продажах;

- владеете ПК;

- имеете приятную внешность;

- обладаете грамотной речью и хорошей дикцией.

 

В обязанности специалиста по бронированию входят: прием заявок на бронирование; информирование клиентов о гостинице; ведение с ними переписки в онлайн-режиме; работа с туристическими агентствами и туроператорами; ведение базы клиентов. Иногда на бронистов возлагают такие функции, как разработка маркетинговой политики продвижения гостиничных услуг и увеличения продаж номерного фонда, разработка специальных предложений и т.д.

 

К чему вам следует быть готовым, вступая на данную должность? Во-первых, нужно осознавать, что за день вы должны будете по многу раз повторять одни и те же фразы, отвечать на одни и те же вопросы. Поэтому запаситесь крепкими нервами и терпением – вы должны быть всегда приветливы и вежливы со своими клиентами, ведь для большинства из них вы будете первым сотрудником отеля, с которым гость вступает в контакт. Вам необходимо осознать, что на вас лежит ответственность за создание хорошего впечатления о вашем заведении. Раздражённый или уставший голос бронистки сможет отбить всякое желание останавливаться в гостинице. Развивайте выдержку и совершенствуйте свои психологические навыки, и это непременно поспособствует повышению эффективности вашей работы, - утверждают в Horeca Consulting.

 

Кому-то работа специалиста по бронированию может показаться унылой и монотонной, однако, это лишь на первый взгляд. Постоянное общение с различными людьми (среди них, скорее всего, будут иностранцы, звёзды, публичные люди) только скрасит ваши трудовые будни. К тому же, не забывайте о возможностях профессионального роста. Верьте в себя, и всё получится!

 

 

Людмила Гудзь, www.horeca-consulting.biz

 


Категория:
Аналитика
Теги:
специалист по бронированию
Администратор, 28.03.2011
Источник: www.workinhotel.com

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