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Front Desk Manager

Anna Donchenko


Дата добавления 05.07.2012
Заработная плата Договорная
Образование Высшее

Дополнительная информация


I am keen to follow a career in hospitality industry. I am well-organised, highly motivated and have excellent communication skills. In addition I am an effective team-player with a costumer-focused approach and can work well under pressure.

Personal details

Address Kyiv
Tel +380979991880
Email don-anya@yandex.ru
Date of birth 12 Sep 1987
Marital status Married


2004-2009 National Aviation University, Institute of Humanity, Faculty of Linguistics

Professional Experience

2010 – 2011 FlatLux Apartment Agency, Kyiv
Phone Sales Manager
• Answering incoming calls
• Making reservations by phone and online
• Room allocation control
• Check in and out procedures
• Housekeeping control
• Dealing with and resolving customer complaints
• Taking payments and preparing documents
• Developing and maintaining relationships with key customers and outside contacts

2008 – 2010 Sunflower B&B Hotel, Kyiv
Hotel receptionist
• Welcoming guests to the hotel in a polite, friendly and helpful manner
• Check in and out procedures
• Room allocation control
• Arranging transfers and tours
• Answering incoming calls
• Being a point of contact for guests should they have any queries


Sports, reading, learning foreign languages

Additional Skills

Computer literate (1С, Word, Excel, Outlook Express)
Languages: fluent English, Ukrainian and Russian

References – Available on request

Контактная информация

E-mail: don-anya@yandex.ru

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